Contact /Q&A

 If you have any questions, ,please feel free to contact us at 

chancet01@hotmail.co.jp

We will do our utmost to respond in a timely manner and value your correspondence.


Please include: 
1. Full name 
2. Complete address
3. Phone number

 

Q & A

Can I return or exchange the delivered goods?

We accept returns and exchanges only for the following reasons, if you inform us of the situation by a written message within 48 hours after you receive them. 
1  when you receive a damaged item or the inner of outer packaging is damaged
2  when you receive a faulty item
3  when you receive an in correct item in your order

In case you encounter the above situations, we ask you to let us know. by sending us  to chancet01@hotmail.o.jp.
We will follow the problems up immediately.

What is EMS ?

EMS Shipment(Express Mail Service, by Japan Post):

Takashima Hardware Store Co., Ltd. will ship orders via EMS, which we consider the most reasonable solution to you in terms of cost and speed. We will inform you of the shipping details such as cost and tracking information.

Although we try our best to ensure packages are delivered in a timely manner, time needed for delivery may vary depending on the transportation, customs clearance as well as the package handling procedures and other factors in the country of destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country's customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

You can check the status of EMS package you sent through the following site, by entering the 13 digits item number shown on the EMS label to be informed by us.

EMS List of Countries and Areas
We will accept orders from everywhere except certain areas, where EMS delivery is not available. Please check your destination by the following EMS site.
https://www.post.japanpost.jp/int/ems/delivery/