Terms and Conditions / Payments and Charges/Shipping Process

Terms and Conditions

General Information
Any access or use of this site of Takashima Hardware Store Co., Ltd. signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at Takashima Hardware Store Co., Ltd. to notify us of the nature of the query. 

Payments and Charges
We accept major credit cards (Visa, MasterCard and American Express, JCB) as payment, or payment through PayPal.

Takashima Hardware Store reserves the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price of the product. Shipping charges are determined by shipping companies' calculation system.

Order Processing
Takashima Hardware Store Co., Ltd. will process your online order within 48 hours of receiving your request on business days.

Orders will also be accepted via email for all merchandise. When an order is placed on this site, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order will be accepted when the funds have been received. Afterwards we will proceed to the shipping. As to additional shipping charges, customers will be notified via email and asked to pay additional shipping and handling charges. After the customers package is passed on to the shipping provider, the responsibility over the package becomes the responsibility of the shipping provider. Takashima Hardware Store is not responsible and cannot be held accountable for any shipping mistakes done by the shipping provider. It is your responsibility as the customer to contact and deal with the shipping company.

When ordering goods from Takashima Hardware Store for international deliveries, you may be subject to import duties and/or taxes, Takashima Hardware Store is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Takashima Hardware Store cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office. 

Takashima Hardware Store uses EMS, however, under customers’ requests or/and under special circumstances, alternative shipping providers may be used. Your shipping options and cost will be outlined at the time of checkout, except under special circumstances in which case there is a possible additional fee required. Upon dispatch, you will receive shipping information e-mail from Takashima Hardware Store, you may track your order via tracking number and the shipping providers’ website that has been provided. 

Any other questions about your order may be directed to chancet01@hotmail.co.jp .

Cancellation, Returns and Exchanges
We normally do not accept cancellation, unless under special and with prior written communication which must occur under 48 hours after purchasing the product. Returns and Exchanges cannot be accepted except in the case of a wrong shipment. Once purchased, no product may be returned because of the purchaser's personal preferences.

We kindly ask you that all valid returns must be in unused condition with attached tags and packaging. Takashima Hardware Store Co., Ltd. will not accept any returned merchandise without prior written communication.

In case of returns and exchanges due to the wrong shipment, a communication between customer and Takashima Hardware Store Co., Ltd. should be held to discuss a solution. If any matters of liability arise, the matter will be dealt with and settled between Takashima Hardware Store Co., Ltd. and the customer directly. The terms and conditions of the respective seller will apply and be the basis of the discussions.

Lost or Damaged Items
You understand and agree that Takashima Hardware Store Co., Ltd. shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Takashima Hardware Store Co., Ltd. will provide you with the tracking number and contact information for the shipping company as needed.

Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

If you have questions regarding these terms and conditions, please contact us anytime at chncet01@hotmail.co.jp.

All content on this site is the sole property of Takashima Hardware Store Co., Ltd. International copyright and intellectual property laws protect all images, graphics, and copy displayed on this site. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the written permission of Takashima Hardware Store Co., Ltd.

This site and all items and contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

You agree to defend, indemnify and hold Takashima Hardware Store Co., Ltd. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.


**This “terms and conditions” shall be governed by, and construed in accordance with, the laws of Japan, without giving effect to any conflict of law principles. Matters which are not stipulated in these terms and conditions and matters that raise doubts will personally be resolved and decided in good faith by Takashima Hardware Store Co., Ltd. and customer(s) so that no judicial dispute will arise.


The Shipping Process:

1 Shipping costs will be calculated in accordance with the total weight of your order at checkout.

2. You will receive a confirmation e-mail with the order details, if any, including extra shipping cost due to packaging.

3. The package may be tracked when the order has been shipped out from us.


EMS Shipment(Express Mail Service, by Japan Post):

Takashima Hardware Store Co., Ltd. will ship orders via EMS, which we consider the most reasonable solution to you in terms of cost and speed. We will inform you of the shipping details such as cost and tracking information.

Although we try our best to ensure packages are delivered in a timely manner, time needed for delivery may vary depending on the transportation, customs clearance as well as the package handling procedures and other factors in the country of destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country's customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.


You can check the status of EMS package you sent through the following site, by entering the 13 digits item number shown on the EMS label to be informed by us.


EMS List of Countries and Areas
We will accept orders from everywhere except certain areas, where EMS delivery is not available. Please check your destination by the following EMS site.


Takashima Hardware Store Co., Ltd.

Distributor: Takashima Hardware Store Co., Ltd.
President: Hiroshi Takashima
Location: Tamachi 3-1, Takamatsu-shi, Kagawa, 7600053  Japan
Phone number: +81-87-831-2633
Email Address: chancet01@hotmail.co.jp
Sales price: Display on product page